Privacy & Policy

This policy sets out how Floor Core will handle any personal information that you may disclose to use when you use our website. This policy outlines how we collect, use, disclose and store personal information.

Floor Core will not sell or rent your information to another party and will only use your personal information for the purposes of providing the products and services you have requested from us.

Floor Core will only collect the personal information that is required to assist you in using our service. This means we may collect personal information such as your name, address, telephone number and email address. Under no circumstances will we collect sensitive information (such as medical history) from users of our website.

Floor Core will only collect personal information from you submit an inquiry with us, if you subscribe to a newsletter, open an account with us or enter any competitions we may run.

Additionally, we may also collect personal information when you use our website by using cookies, recording you IP address and other statistical methods.

When you share any personal information Floor Core will endeavour to store and protect it securely using encryption to assist us.

Floor Core will only use your personal information to assist you to provide products and services as requested by you.

Floor Core may also use your personal information to assist you with information regarding our products, changes to our ranges or special offers.

Floor Core uses cookies, IP addresses and other statistical information as a means of improving our website.

Floor Core will only communicate via email if an email address and consent to receive email communication from us have been provided.

Floor Core websites may contain links to third-party sites. These third-party sites are not under the control of Floor Core. Please ensure that you visit the privacy policies of any third-party site to be aware of their policies on handling your personal information.

We may share some of your personal information with partners. This is only to facilitate inquiries made by putting you in contact with relevant retail partners. This would generally include recipients name and contact details as necessary.

We may share some of your personal information with other business partners for the purpose of, but not limited to, marketing, data analysis and reporting.

We may disclose your personal information to any relevant authority when required to do so by law, in cases of fraud and where any threats are made against any of our employees, Floor Core or the general public.

We may disclose personal information to our related bodies corporate.

Our customers reserve the right to gain access to any personal information that Floor Core may hold about them. This personal information may be amended or updated at any time. If you wish to access any of the personal information, we hold about you then please contact us at support@floorcore.com.au.

Should you wish to unsubscribe to any marketing information we distribute, such as our newsletter, then you can select unsubscribe or contact us at support@floorcore.com.au.We will action your request promptly.

Floor Core is bound by the National Privacy Principles. If you would like to know more information about this then please visit https://www.oaic.gov.au/privacy/australian-privacy-principles/ for more information.

Our privacy policy sets out the terms of agreement between you and Floor Core. By using our website, you unreservedly accept the terms and conditions of our privacy policy. The terms of the policy cannot be varied without our written consent. The policy displayed on our website represents the current version of our privacy policy. Should you have any questions please feel free to contact us. Should you not agree to the terms of our privacy policy you must not use our website in any manner.

Floor Core will not be liable for our website being unavailable at any time or for any length of time. Users are responsible for making all arrangements necessary to ensure any person accessing our website through their internet connection are aware of our privacy policy and that they comply with them.